Website support to help grow your online presence, for less than a cup of coffee a day!
No long term contract. Cancel anytime.
Your website needs continual attention and support so you can focus on your business and do what you do best. We offer top quality hands-on support with a full support desk to take care of all of your website needs.
The Mobile Sophisticate Has the Solution
Our monthly website support plan, called “Care Plan’ offers you peace of mind that every month we will be on hand, rain or shine, to update your website, monitor its uptime and security, tweak its performance issues, and requests from you and your team to edit, improve or fix unforseen and timely issues.
Peace of Mind
By having a monthly care plan and support team, we ensure that your website wil run the latest version without conflicts.
Experienced Website Professional Team
Have your own dedicated team for an affordable team. We have a full team to support team and your needs.
A support desk that you can email with a quick turnaround of 1-2 business days.
Need a landing page? No problem. Adding additional services? No problem. Want to update your blog? We got you. We provide content edits as needed.
no long term contract. cancel anytime
PremiumAdvanced Website Support
- Content Updates as Requested
- Update WordPress Version
- Update WordPress Plugins – Include E-Learning, Membership & E-Commerce
- Manual Website Check after Updates
- Daily Website Backups with Restoration
- Daily Security Monitoring
- Daily Uptime Monitoring
- Database Optimization and SPAM cleanup
- Daily Performance Scans
- Monthly Mixed SSL and Google Search Console Issue Resolution
- Email Support Ticket Desk
- TMS Client Dashboard for Tracking and Reporting
- Weekly Maintenance Report w/Google Analytics
- WooCommerce Support
- LearnDash Support
- SEO Keyword Report (included in Weekly Report)
- Priority Support
- +Cancel Anytime
Frequently Asked Questions
What happens after I've signed up for the plan?
We need your website domain (address) and your WordPress credentials (username and password). In order to to offer a truly comprehensive 24/7 service that enables us to fix your website under any cirmcumstances, we also ask for your hosting provider credentials.
Worst case scenario if your website goes downs, we will moste likely need access to the control panel of your website vial your hosting arrangements. No worries we will guide you through how to provide us this information.
What tasks are included in the dedicated support time?
Glad you asked! Content update requests and small design improvements are the most common requests, however anything that can fit into your monthly support time is free game. We just ask you to be aware that requests for new features to your website involving installing a new pluing or a full design will likely result in a formal quote as those commonly go over the monthly dedicated time.
What happens if my website goes down, is hacked, breaks, etc?
The whole purpose of our client plans is preventative care, so we hope to prevent anything from happening. However, in the case your website gets rolled into the ER, we will be there right by its side communicating with the web host on your behalf. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
My website was not built by The Mobile Sophisticate, can I still be on a care plan?
Although these plans are for sites we build or re-design, we welcome clients who are looking for a long-term relations with a dedicated webmaster.
We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation, we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation is a fixed fee.